Turning Your Water On and Off

Schedule Your Water Turn-On or Turn-Off

If you need your municipal water service turned on or off, please schedule your appointment in advance by contacting Tay Township Operational Services at 705-534-7248, ext. 230 or 255 during regular business hours.

Appointment Requirements

  • Appointments must be booked at least one business day in advance to allow crews to schedule the work.
  • Same-day water shut-offs are available for emergencies only. An after-hours service fee may apply.

For questions or additional assistance, please contact OCWA at 1-866-775-7712.

Fee Structure

Regular Business Hours: Monday to Friday 7:30 a.m. to 4:00 p.m.

  • $35.00 Turn On / $35.00 Turn Off

After Hours: Monday to Friday after 4:00 p.m., weekends and statutory holidays

  • $100.00 Turn On / $100.00 Turn Off

Some properties in the Robins Point areas are entitled to water being turned on and turned off once per year at no charge. These cases are limited to specific grandfathered properties that have seasonal quality plumbing on private property. These properties pay the same full water rates as all other water users.

  • The water turn on will be by appointment on weekdays between 8:00 a.m. and 3:00 p.m. after April 1.
  • All seasonal water services will be shut off on or soon after November 10, or earlier upon request.
  • Tay Township does not offer set times for Turn-On and Off
  • There is a two-hour booking window for the operator to arrive, if scheduling a plumber, be mindful that the operator may arrive anytime between this two-hour window.
  • Seasonal Water will not be turned on without someone present at the residence.

Residents wishing to book an appointment to have their water turned-on, may do so by calling Tay Township Operational Services during regular business hours Monday to Friday 8:30 a.m. to 4:30 p.m. at 705-534-7248 ext 230 or 255.

If you have any further questions or concerns, please contact OCWA at 1-866-775-7712

Tay Township
450 Park Street, PO Box 100
Victoria Harbour
ON L0K 2A0
Phone: 705-534-7248

Kaelie Gatehouse 
Administrative Assistant
705-534-7248 Ext. 255
kgatehouse@tay.ca

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